Privacy Policy

1. Who We Are

This Privacy Policy describes how Florence Insulation Company ("we," "us," or "our") collects, uses, and protects information you provide when you visit our website at www.florenceinsulationcompany.com or contact us about our services.

Our mailing address is 135 S Dargan St #331, Florence, SC 29501. You can reach us by phone at (854) 204-1707 or by email at estimates@florenceinsulationcompany.com.

2. Information We Collect

We collect information in the following ways:

• Contact forms: When you submit a request for a quote or contact us through our website forms, we collect your name, phone number, email address, and any details you include about your project or home.
• Phone and email inquiries: If you call or email us directly, we may keep a record of that communication including your contact information and the content of your message.
• Analytics: We use Vercel Analytics and may use other third-party analytics tools that collect anonymous data about how visitors interact with our website. This may include your browser type, general geographic location (city or region level), pages visited, time spent on pages, and referring URLs. This data does not identify you personally.
• Cookies: Our website may use cookies - small text files stored on your device - to remember your preferences and understand how you use our site. You can disable cookies in your browser settings, though some features of the site may not work as intended if you do.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and contact inquiries.
• Schedule free on-site estimates and service appointments.
• Send you information about your project or our services that you have requested.
• Improve our website and understand which content is most useful to visitors.
• Comply with applicable laws and regulations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information with trusted third parties only as needed to operate our business:

• Service providers: We use third-party tools to host our website (Vercel), process contact forms (Tally), and analyze site usage. These providers access only the information necessary to perform their functions and are bound by their own privacy policies.
• Legal requirements: We may disclose your information if required by law, court order, or government authority.

5. Data Retention

We retain contact inquiries and project-related communications for as long as is reasonably necessary to provide our services, resolve disputes, and comply with our legal obligations. If you would like your information removed from our records, please contact us using the information in Section 8.

6. Your Rights

If you are a resident of the United States, you may have certain rights regarding your personal information depending on the state where you live. These may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to certain exceptions.
• Opt out of the sale of your personal information (we do not sell personal data).

To exercise any of these rights, please contact us as described in Section 8. We will respond to your request within 30 days.

7. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. Our website is served over HTTPS (encrypted), and access to personal data is limited to personnel who need it to respond to your inquiries. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your rights, or want to request that your information be removed from our records, please contact us:

• Email: estimates@florenceinsulationcompany.com
• Phone: (854) 204-1707
• Mail: 135 S Dargan St #331, Florence, SC 29501

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any change constitutes your acceptance of the updated policy.